AI Chatbot Plugin for WooCommerce

Help WooCommerce Shoppers Decide What to Buy

Give customers useful answers while they compare options and consider placing an order.

• Explain products — Clarify features, sizing, compatibility, and intended uses.
• Resolve buying questions — Help shoppers understand delivery, returns, and store policies.
• Collect inquiries — Capture details for product advice, quotes, and follow-up.
• Stay available — Support shoppers when your team is busy or offline.

AI Chatbot Features for WooCommerce

1. 1.

   Automatic setup. Enter your public store URL. The chatbot uses accessible content to build its initial knowledge and suggest a role and tone of voice.

2. 2.

   Answers from your content. Use product pages, buying guides, store policies, files, and custom Q&A to answer shopping questions.

3. 3.

   Conversation rules. Define how the chatbot helps customers compare options, presents your offer, and responds when your team needs to step in.

4. 4.

   Flexible appearance. Match the chatbot’s colors, name, and avatar to your store. Add a greeting and suggested questions that reflect what your customers ask.

5. 5.

   Multilingual conversations. Let shoppers ask questions and receive answers in their language.

Train Your AI Chatbot on Store Content

Bring product information and helpful content together. Add public WooCommerce product URLs, WordPress pages and blog posts, uploaded guides, and custom Q&A.

• Product pages — Published features, materials, dimensions, and intended uses.
• Buying guides and blog posts — How products compare and what to consider before buying.
• Delivery and returns pages — Shipping terms, return conditions, and how to request help.
• Store and contact pages — Your business, opening hours, locations, and contact options.
• Files and custom Q&A — Size guidance, compatibility details, and missing answers.

Add up to 200 web page URLs. For a larger catalog, prioritize the products and guides that answer common questions. Use Retrain after updating a source page, and add new URLs when needed. Website training does not automatically synchronize WooCommerce stock, prices, or variations.

Explore chatbot knowledge

AI Chatbot Skills for Sales and Support

Help customers act on the answers they receive.

• Recommend relevant products — Use the shopper’s questions and your product information to suggest suitable options. Offer product links so customers can review the details, select a variation, and continue shopping in WooCommerce.
• Capture leads — Ask for a name, email, or phone number when someone needs a quote or personal product advice. Keep the details with the conversation so your team can follow up with context.
• Book a consultation — Connect Calendly or Cal.com so customers can choose a time for product advice or a service appointment directly in the chat.
• Offer human contact — Provide email, phone, or WhatsApp contact when your team needs to check an order or handle a special request.
• Follow up during a visit — Send a message after a period of inactivity to ask whether the shopper needs more information or help choosing a product.

Explore chatbot skills

Customize Your AI Chatbot for WooCommerce

Match your WordPress theme with custom colors, a recognizable name and avatar, and a greeting and suggested questions such as “Help me choose” or “What is your returns policy?” Use a floating chat bubble for help while browsing or an embedded chat window on a buying guide or support page. Preview the appearance and check its position alongside product controls, cart buttons, and promotional banners on desktop and mobile.

Track AI Chatbot Conversations and Leads

Find out what shoppers need before they buy or contact your team.

• Conversations — Review chat histories and summaries to understand buying questions.
• Leads — Find submitted contact details alongside the inquiry for more informed follow-up.
• Analytics — Track messages, chat sessions, and collected leads to understand how visitors use your chatbot.

Use knowledge gaps to find missing product details or unclear policies, then improve the information your chatbot can use.

How to Add an AI Chatbot to WooCommerce

Follow this quick guide to install it on a page or in a shared store template. If you need help, our support team offers free installation.

Add the chatbot to a specific page

1. 1.

   Copy your chatbot’s installation code from the dashboard.

2. 2.

   Open Pages in WordPress and edit a page, such as a buying guide or contact page.

3. 3.

   Add a Custom HTML block and paste the code.

4. 4.

   Save or publish the page, then open it to test the chatbot.

Add the chatbot to a store template

1. 1.

   Copy your chatbot’s installation code from the intuitive AI Chatbot dashboard.

2. 2.

   For a block theme, go to Appearance → Editor → Templates.

3. 3.

   Open Single Product or Product Catalog, add a Custom HTML block, and paste the code.

4. 4.

   Save your changes. The chatbot will appear on pages that use this template.

Tip: Classic themes and page builders use different placement methods. Our support team can help you choose the right setup for your store and complete the installation.

Read the WordPress installation guide

Pricing

WooCommerce chatbot questions