Give customers answers while they compare options and decide what to buy.
Automatic setup. Enter your public store URL. The chatbot uses accessible content to build its initial knowledge and suggest a role and tone of voice.
Answers from your content. Use product pages, buying guides, policies, uploaded files, and custom Q&A to answer shopping questions.
Conversation rules. Define how the chatbot helps shoppers compare options, explains your offer, and responds when a question needs your team.
Flexible appearance. Match the chatbot’s colors, name, and avatar to your storefront. Add a greeting and suggested questions that fit your customers.
Multilingual conversations. Help customers ask questions and understand your offer in their language.
Build answers from the information you already provide to shoppers. Add public Magento page URLs, upload product guides, and write custom Q&A for questions your store pages do not cover.
Add up to 200 web page URLs. For larger Magento catalogs, prioritize the products and guides that answer common questions. Use Retrain after updating a source page, and add new URLs when needed. Website training does not provide a live catalog or inventory connection.
Move from a shopping question to a useful next step.
Match your Magento storefront with custom colors, a recognizable name and avatar, and a greeting and suggested questions such as “Help me choose” or “What is your returns policy?” Choose a floating chat bubble for easy access while browsing or an embedded chat window on a help or buying guide page. Preview the design and check its position alongside your store navigation, promotional banners, and mobile controls.
Learn what shoppers need before they place an order or contact your team.
Use knowledge gaps to identify missing product or policy information, then improve the answers your chatbot can provide.
Follow this quick guide to install the chatbot on a content page or across a store view. These steps cover a standard Magento 2 storefront. If you need help, our support team offers free installation.
Choose an embedded chat window and set up your chatbot.
When you complete the customization, copy its installation code from the dashboard.
Go to Content → Elements → Pages and edit the page.
In Page Builder, add an HTML Code element and paste the installation code into its settings.
Save the element and page, refresh the relevant cache if prompted, and test the live page.
Go to Content → Design → Configuration and edit the intended store view.
Under Other Settings → Footer, add the installation code to Miscellaneous HTML.
Save the configuration, refresh the relevant cache, and check the storefront.
Tip: Custom and headless storefronts may need a different installation method. Your developer or our support team can help check the theme, store view, and script permissions.
Does it work on this setup?
Yes — install the widget, connect knowledge, and publish. Platform-specific steps stay in the guides.
What does it answer from?
Your own site pages and the knowledge you upload — not a generic public model alone.
Can people still reach a human?
Hand-off and lead capture skills send conversations to your inbox when you want them.
