Answer buying questions while customers are considering a purchase.
Automatic setup. Enter your store URL. The chatbot uses accessible website content to build its initial knowledge and suggest a role and tone of voice.
Store-specific answers. Add product pages, size guides, policies, and FAQs so the chatbot can answer questions about what you sell and how your store works.
Conversation rules. Define how your AI shopping assistant recommends products, handles missing information, and directs questions to your team.
Flexible appearance. Match the chatbot to your storefront and choose a greeting with suggested questions to start the conversation.
Multilingual support. Help international shoppers ask questions and receive answers in their language.
Use your store’s public content to explain products and purchase conditions. Add page URLs, upload documents, or write custom answers for questions your website doesn’t cover.
Product pages
What your chatbot can explain
Size and buying guides
What your chatbot can explain
Shipping information
What your chatbot can explain
Return and refund policies
What your chatbot can explain
Product manuals and custom Q&A
What your chatbot can explain
Add up to 200 web page URLs. After changing product details or policies, use Retrain to refresh the saved information.
Help shoppers move from a question to a product page, an inquiry, or a conversation with your team.
Collect customer inquiries
Ask for a name, email, or phone number when a shopper needs a custom quote or help with a larger order.
Link to relevant products
Show an action button that opens a product, collection, or size guide when it’s relevant to the conversation.
Offer human support
Give shoppers a way to contact your team by email, phone, or WhatsApp when they need help with a specific order or request.
Book a consultation
For stores offering fittings, demonstrations, or personal shopping, let customers book through Calendly or Cal.com.
Follow up during the visit
Send a message after a period of inactivity to ask whether the shopper needs more help choosing.
Match your chatbot’s colors to your Shopify theme and choose its name and avatar to reflect your brand. Add a greeting and suggested questions such as “How do I choose my size?” or “What is your return policy?” Adjust its placement and display rules so shoppers can reach it on the pages where they need help.
See what shoppers need to know before buying and give your team context for follow-up.
Review knowledge gaps to spot missing product details, unclear policies, or questions that need a better answer.
Follow this quick guide to add your chatbot to a page template or across your storefront. If you need help, our support team offers free installation.
Copy your chatbot’s installation code from the Elfsight dashboard.
In Shopify, open Online Store → Themes and launch the theme editor.
Select a page or product template, add a Custom Liquid section, and paste the code.
Save your changes and test a page using that template. For one specific page, create a separate template and assign it only to that page.
Copy your chatbot’s installation code from the Elfsight dashboard.
Open Online Store → Themes, open your theme’s menu, and select Edit code.
Open Layout → theme.liquid and paste the code before the closing </body> tag.
Save your changes and test the chatbot on your home, product, and collection pages.
