Help visitors make a decision while they’re exploring your business.
Automatic setup. Enter your Wix website URL. The chatbot uses accessible content to build its initial knowledge and suggest a role and tone of voice.
Relevant answers. Give visitors details about a service, explain product differences, or clarify your return policy using the information you provide.
Conversation rules. Tell the chatbot how to recommend options, explain your business, and respond when a question needs your team’s attention.
Flexible appearance. Adjust colors, name, and the chatbot’s avatar to match your Wix website. Add a greeting and suggested questions to help visitors get started.
Multilingual support. Let visitors ask questions and receive answers in their language, whether you serve local customers or sell internationally.
Use the information you already publish to help visitors get answers faster. Add public page URLs, upload files, and write custom Q&A for details that aren’t on your website.
Wix Stores product pages
What your chatbot can explain
Service and Wix Bookings pages
What your chatbot can explain
FAQ and policy pages
What your chatbot can explain
Blog and business pages
What your chatbot can explain
Files and custom Q&A
What your chatbot can explain
Add up to 200 web page URLs. After changing a product description, service, or policy, use Retrain to refresh that source in the chatbot’s knowledge.
Help interested visitors act on the answers they receive.
Collect contact details
Ask for a name, email, or phone number when a visitor wants a quote or help choosing a service. Keep their contact details with the conversation for follow-up.
Link to the next step
Show an action button that opens a Wix Stores product, a service page, or your Wix Bookings booking page.
Book inside the chat
Connect Calendly or Cal.com so visitors can choose an available appointment time during the conversation.
Offer human contact
Give visitors an email, phone, or WhatsApp contact when they need personal advice or help with a specific request.
Follow up during the visit
Send a message after a period of inactivity to ask whether the visitor needs more help before making a decision.
Match the chatbot’s colors to your Wix website and choose its name and avatar to represent your business. Set the placement so visitors can easily open chat without covering key page content. Add a greeting and suggested questions such as “Which service should I book?” or “What is your return policy?” to make starting a conversation easy.
Learn what visitors need before they buy, book, or contact your team.
Use knowledge gaps to identify unanswered questions. Add the missing details to help future visitors get more useful answers.
Follow this quick guide to add a floating chatbot to selected pages or across your website. This method requires a paid Wix plan with a connected custom domain. If you need help, our support team offers free installation.
Create your chatbot in the editor and copy its installation code from the dashboard.
In your Wix dashboard, open Settings → Custom Code and click Add Custom Code.
Paste the code, select Choose specific pages, and pick the pages where you want the chat.
Set Place Code in to Body – start, click Apply, and test your published website.
Use the same Custom Code setup, but select All pages under Add Code to Pages. Keep Body – start as the placement, click Apply, and check the chatbot as you move between pages on the live site.
