AI Chatbot for Instagram

The same agent, now answering on Instagram

The same agent, answering your Instagram DMs. Same knowledge from your website, same rules, same voice.

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Why Instagram

Instagram DMs are where people ask the pre-purchase questions they will not fill in a form for: is this in stock, how much, do you ship here, is it still available.

They usually ask straight after seeing a post, which means the reply is worth much more in the first ten minutes than the next morning.

A real conversation on Instagram

Most of these chats start from a post, a story or the profile button, and the question is the same one your website already answers: price, availability, whether you do that service.

The agent replies in the DM from your site content, at the moment they ask. If they want to book or leave a number, it can collect that in the thread instead of asking them to start again on the website.

It knows the same things it knows on your site

Instagram DMs use the same knowledge base as the website widget: pages, files and the rules you wrote.

There is no separate Instagram script to keep in step. Update a treatment on the site and the next DM is answered from that.

How the knowledge base works

Skills work here too

The same skills work here: it can ask for a contact, put a button in the conversation, and offer your contact card when someone wants a person.

Where a platform limits what a message can contain, the agent adapts rather than failing.

All four skills

Leads land in the same place

Contacts and conversations from this channel land in the same place as the ones from your website, marked with where they came from.

Chat history and leads

What Instagram requires

Connect the Instagram account that receives the DMs. Instagram sets its own conditions for which accounts may pass messages to a connected app, so the connect step is where you confirm yours qualifies.

After that, new DMs go to the agent. You do not train a second bot — it already knows the business from your website.

When it hands over to you

If the agent cannot answer, or the person asks for a human, it says so in the DM and offers your contact card.

Instagram threads go quiet easily; an honest hand-off is better than a half-answer. The conversation is still saved in chat history, marked as Instagram.