What customers ask law firms — and when
People contacting a law firm are often unsure whether they need one at all. They want to know if you handle their kind of problem, what a first conversation costs, and how quickly you could see them.
They ask in the evening, because that is when they have time to worry about it.
It answers all of it from your own pages
The chatbot answers the process questions — practice areas, how consultations work, fees, documents to bring — from your own pages.
On the things that must not be answered by a chatbot, you write a rule and it holds the line: never give an opinion on a specific case, always take contact details and say a solicitor will call.
It logs anything it could not answer, so you can see what prospective clients are actually asking about.
A real conversation
The clearest way to judge this is to read one.
Show a full conversation from start to finish: someone unsure whether they even need a solicitor, the agent answering from your own pages, and the visitor leaving a contact or tapping through to the next step.
Everything in it comes from content you already published. Nothing is invented.
Booking, quotes and leads
Beyond answering, the agent can:
- Ask for a name and number at the point you choose
- Put a button in the chat to your booking page, WhatsApp or a phone call
- Offer your contact card to anyone who wants a person
- Send one follow-up if somebody goes quiet
Set up in an evening
Paste your website address. The agent reads your pages, works out that it is dealing with a firm and what it should know about practice areas and consultations, and drafts how it should speak.
You review it, adjust the wording, add a few rules, and paste the code into your site.
Other law firms using it
Named owners in the same trade, with what changed for them. Not logos.