Doing it yourself does not scale
Asking for a review is awkward and easy to forget, so most businesses ask far less often than they mean to.
The best moment is right after you have helped someone, and that moment usually passes unnoticed.
How the chatbot handles feedback and reviews
The agent notices it instead.
You write the rule — after a question is resolved and the person seems satisfied, invite them to leave a review — and add a button pointing at wherever you collect them: Google, Trustpilot, your own form.
The agent judges when the conversation has reached that point. It is not firing on a timer or on every chat.
Separately, visitors can mark any answer as helpful or not. An unhelpful rating can trigger your contact card, so a bad experience turns into a conversation with you rather than a bad review.
