Make it easier for people to understand your offer and get the information they need.
Automatic setup. Enter your website URL. The chatbot uses accessible content to build its initial knowledge and suggest a role and tone of voice.
Answers from your content. Help visitors understand service information, published guidance, and FAQs using the sources you provide.
Conversation rules. Define how the chatbot represents your organization and when a question should lead to contact with your team.
Flexible appearance. Add chatbot name, avatar, adjust colors to match the design of your website. Include greetings and suggested questions to help visitors get started.
Multilingual conversations. Let visitors ask questions and receive answers in their language, including people exploring your organization from abroad.
Use published pages to give visitors useful answers without making them browse every section of your site. Add public URLs, upload files, or write custom Q&A for information missing from your website.
Add up to 200 web page URLs. Choose the public pages you want the chatbot to use, regardless of their Drupal content type. Add new URLs as needed and use Retrain after updating an existing source.
Help visitors act on the information they receive.
Match the chatbot’s colors to your Drupal theme and choose its name and avatar to represent your organization. Select a floating bubble or embedded chat window and adjust its placement to fit your page layout. Add a greeting and suggested questions such as “Which service do I need?” or “How can I contact your team?” Configure the chat’s appearance in the editor and check the result on desktop and mobile.
See what visitors need before they contact your team or choose a service.
Review knowledge gaps to find missing information, then add the details needed to improve future answers.
Follow this quick guide to install your chatbot on a page or through a shared block. You’ll need permission to add the embed code and manage its placement. If you need help, our support team offers free installation.
Copy your chatbot’s installation code from the dashboard.
Open Content, find the page, and click Edit.
Use an administrator-approved text format and source editor that preserve the required HTML and JavaScript, then paste the code.
Save the page and test the chatbot on the published website.
Create a content block under Content → Blocks and add the code using a format that preserves scripts.
Open Structure → Block layout, place the block in a suitable region of your public theme, and hide its title.
Set the block’s visibility for the pages you want, then save the layout and test it.
Tip: Menu names and editor settings vary by Drupal version. If scripts are filtered out, ask your administrator or our support team to arrange a suitable installation method.
Does it work on this setup?
Yes — install the widget, connect knowledge, and publish. Platform-specific steps stay in the guides.
What does it answer from?
Your own site pages and the knowledge you upload — not a generic public model alone.
Can people still reach a human?
Hand-off and lead capture skills send conversations to your inbox when you want them.
