Overview
When a chat cannot be resolved, the honest outcome is a ticket. Sending the finished conversation to Zendesk creates one with the contact, the summary and the full transcript already in it.
The volume filter is the real point: the bot answers from your help content, and only what it cannot handle becomes a ticket someone has to work.
What you can do
These are the jobs the integration is built for.
Ticket only what needs a human
Let the bot resolve routine questions first.
Start the ticket with the whole story
Include the transcript and summary.
Keep reporting in one place
Chat-sourced tickets sit with the rest of your queue.
Requirements
- An AI Chatbot widget that finishes conversations and collects contacts.
- A Zendesk account with permission to create tickets.
