Overview
AI Chatbot answers visitors on your website. This Slack app posts a message to your team when that conversation ends.
It does not chat with people inside Slack, and it does not read your workspace. It only posts to the one channel you choose.
What you see in Slack
Each finished chat is one message, posted as soon as the chat ends, in English. Nothing goes to #general unless you pick that channel, and the message does not use @channel or @everyone. It shows:
- A short summary of the conversation.
- The visitor's name, email, or phone, when they left them.
- A link to add the missing answer, when the chatbot could not answer something.
- How many messages were in the chat, and how long it lasted.
- A link to the page the chat happened on. A chat started in the widget preview links to that chatbot in your account.
- An Open in Dashboard button that opens the conversation in your account.
- The transcript, folded until you open it.
What you can do
These are the jobs the integration is built for.
See a finished chat in Slack
One message lands in the channel you chose, after the conversation ends.
Open the conversation
The message includes a button to the chat in your AI Chatbot account.
Follow up with the visitor
Name, email, and phone appear in the message when the visitor left them.
Set up
Slack's install screen opens from the widget, so the app knows which chatbot to post from.
- Create an AI Chatbot and publish the widget on your site.
- In the widget, open Integrations and choose Slack.
- Click Connect to Slack. In Slack's window, allow the app and pick the channel for messages. That approval is Add to Slack.
- The window closes and the widget shows the workspace and channel. Finished chats post there. Turn it off or disconnect from the same screen.
Connected apps and their status are listed in Integrations in your widget, where you can disconnect access at any time.
Requirements
- An AI Chatbot widget published on your site.
- A Slack workspace where you can add apps and post to the channel you choose.
- Slack messages from this app are in English.
Privacy
Privacy policy explains what data is collected, how it is used and stored, and how to request access or deletion.
