Overview
Most enquiries are lost to latency, not disinterest. A Slack message when a new chat starts puts the alert in a channel the team already watches, so someone can jump in while the visitor is still there.
Connect your workspace under Integrations, pick the channel for new-chat alerts, and keep follow-up where the team already works — without opening a separate inbox for every conversation.
What you can do
These are the jobs the integration is built for.
Catch warm enquiries in minutes
Post to a channel as soon as a new chat starts.
Stay on top of new conversations
See new chats in Slack instead of checking a separate queue.
Keep the alert where the team already is
Route new-chat notifications to the channel people actually watch.
Set up
Connection happens inside your AI Chatbot widget. Open the Integrations tab, pick this connector, and follow the steps shown there.
- Open your AI Chatbot widget, go to the Integrations tab, and choose Slack.
- Connect your Slack workspace.
- Choose the channel that should receive new-chat alerts.
Connected apps and their status are listed in Integrations in your widget, where you can disconnect access at any time.
Requirements
- An AI Chatbot widget published on your site.
- A Slack workspace and permission to post to the destination channel.
