Overview
n8n suits teams that would rather keep customer conversations off someone else’s cloud. Run it on your own infrastructure and finished chats trigger workflows without the data leaving your network.
It also handles branching logic: route by what the visitor asked, enrich the contact from an internal API, then write to the CRM only when the result is worth keeping.
What you can do
These are the jobs the integration is built for.
Keep conversation data in your own stack
Self-host the workflow engine so transcripts never transit a third-party SaaS.
Branch on what the visitor asked
Route enquiries by topic, language or source page before anything is written anywhere.
Enrich before you store
Call internal or paid APIs mid-workflow, then push a finished record onward.
Requirements
- An AI Chatbot widget that finishes conversations.
- A reachable n8n instance — self-hosted or n8n Cloud.
