Overview
Magento stores are big enough that nobody reads the whole catalogue, customers included. AI Chatbot answers from your published product, shipping and returns content, which takes the routine load off the support queue.
Conversations arrive with a summary and the page they started on, so merchandising can see where catalogue copy is failing instead of inferring it from ticket volume.
What you can do
These are the jobs the integration is built for.
Take routine load off support
Answer repeat pre-sales questions automatically.
Keep a large catalogue navigable
Help shoppers narrow down conversationally.
Find weak catalogue copy
Use source pages and summaries as evidence.
Set up
Magento 2 has no extension to install. You paste the installation code into a store view footer or a Page Builder HTML block.
- Create your AI Chatbot and copy the installation code.
- For a floating chat across a store view, open Content → Design → Configuration and edit that store view.
- Under Other Settings → Footer, paste the code into Miscellaneous HTML, then Save Configuration.
- For one page, open Content → Elements → Pages, edit the page in Page Builder, add an HTML Code element, paste the code, and save.
Connected apps and their status are listed in Integrations in your widget, where you can disconnect access at any time.
Requirements
- A Magento 2 or Adobe Commerce storefront with access to design settings or Page Builder.
- An AI Chatbot widget, and its installation code.
- Checkout may need the chatbot’s scripts allowed in the Content Security Policy. Custom and headless storefronts do not use these steps.
