Overview
The usual failure of a bot-to-human handoff is that the human starts from nothing. Passing the contact and the conversation into Intercom means the agent opens a thread that already says who this is and what they were asking.
AI Chatbot handles the first pass — the questions your content can answer — and Intercom picks up the rest, which keeps agent time on the conversations that genuinely need a person.
What you can do
These are the jobs the integration is built for.
Continue the thread, do not restart it
Send the contact and transcript so the agent has context.
Filter what reaches an agent
Let the bot resolve routine questions first.
Keep one support history
Chat enquiries sit alongside the rest of the Intercom record.
Requirements
- An AI Chatbot widget that finishes conversations and collects contacts.
- An Intercom workspace you can connect.
