Coming soon

Send enquiries to the team that should own them

Push chat leads into Freshworks CRM or support so agents pick up the thread with context.

Overview

Freshworks covers both sides — sales and support — and chat enquiries rarely arrive neatly sorted into one. Handing the conversation over lets the right team pick it up with the question already written down.

AI Chatbot does the qualifying first, so agents are not spending the day on questions your published content already answers.

What you can do

These are the jobs the integration is built for.

Create a lead or a ticket
Route the finished conversation to whichever team should own it.
Skip the discovery questions
Give the agent the summary and transcript up front.
Keep automation on routine work
Let the bot close the repeat questions.

Requirements

An AI Chatbot widget that finishes conversations and collects contacts.
A Freshworks account — Freshsales or Freshdesk — you can connect.

Try it on your own website

Paste your website address and watch it build itself. It reads your pages, works out what your business does and drafts how it should speak — then you can ask it something about your own business and see what it says.