Overview
AI Chatbot answers visitors on your website. This page is the Freshdesk app: when it cannot answer a question itself, the conversation becomes a ticket an agent can open in Freshdesk.
The Freshdesk app
AI Chatbot creates a ticket in Freshdesk when it cannot answer the question itself.
In the ticket sidebar, the agent sees the page the visitor came from, and an Open conversation in Elfsight button that opens the full dialogue.
What you can do
These are the jobs the integration is built for.
Create a ticket when AI Chatbot cannot answer
The unanswered question becomes a Freshdesk ticket instead of a dead end in the chat.
See where the visitor came from
The ticket sidebar shows the page the conversation started on.
Open the full dialogue
Open conversation in Elfsight opens the whole conversation from the ticket.
Set up
Set up starts in your AI Chatbot widget. The app in Freshdesk is installed after the skill is connected.
- Create an AI Chatbot widget in Elfsight.
- In the widget, open Integrations → Freshdesk → Add Skill.
- Enter your Freshdesk domain and API key.
- Set the form fields and when to offer a ticket.
- Install the app in Freshdesk and open a ticket.
- If the ticket form has custom fields that are required for agents, make them optional (Admin → Workflows → Ticket Fields).
Connected apps and their status are listed in Integrations in your widget, where you can disconnect access at any time.
Requirements
- An AI Chatbot widget.
- A Freshdesk account, with its domain and an API key.
Support
Email support@elfsight.com with questions about this app.
