Overview
On a BigCommerce storefront the chat sits exactly where the hesitation happens. AI Chatbot answers from your product descriptions, shipping terms and policy pages, so a question about delivery does not turn into an abandoned cart.
Conversations are saved with the page they started on, which makes the pattern obvious over time: which products generate questions, and which policy page is not doing its job.
What you can do
These are the jobs the integration is built for.
Answer before the cart is abandoned
Resolve shipping, stock and returns questions in place.
Guide shoppers to the right product
Narrow the options through conversation instead of a filter grid.
Spot the pages that confuse people
Use source pages on conversations to find weak copy.
Set up
BigCommerce has no plugin install. You paste the installation code into a Stencil theme or a Page Builder HTML block.
- Create your AI Chatbot and copy the installation code.
- For a floating chat across the storefront, open Storefront → Themes → Advanced → Edit Theme Files. If that is unavailable, make a copy of the theme and edit the copy.
- In templates → layout → base.html, paste the code before {{{footer.scripts}}}, then choose Save & apply file.
- For one page, open Page Builder, drag an HTML block onto the page, paste the code, and publish.
Connected apps and their status are listed in Integrations in your widget, where you can disconnect access at any time.
Requirements
- A BigCommerce Stencil storefront where you can edit the theme or use Page Builder.
- An AI Chatbot widget, and its installation code.
- Checkout may need a separate setup. Catalyst and other headless storefronts do not use these steps.
